Once the payment goes through successfully and the order is fullfilled, will receive an order confirmation email. Once the items have been picked and dispatched, you will then receive an e-mail confirming your order has left our warehouse.

Once your order has been fullfilled, our warehouse will pick and pack your items and then you will receive a shipping confirmation email, with the tracking details. You will receive also a notification from our shippng company.

You can easily check out as a guest. But if you sign up to our newsletter and create an account, you’ll benefit from:

- Regular style updates, straight to your inbox

- Shopping our new season styles as soon as they arrive

- Being the first to hear the latest news from Officine Creative

- Updates on the latest arrivals

- Access to online-exclusive promos

We accept Visa, MasterCard, Maestro, PayPal, Amex, Klarna and Scalapay.
Klarna and Scalapay are not active on all countries.

Please note that we do not accept bank transfers or cash on delivery.

You can cancel your order before it has been shipped by contacting our Customer Service team at contact@officinecreativeitalia.com
Please use the subject line: CANCEL ORDER + YOUR ORDER NUMBER.

It is not possible to modify your order (e.g. change size or items) even if it hasn’t been shipped yet.
Once the order has been dispatched, it can no longer be changed or cancelled; however, you may still exercise your right of withdrawal (see below).

All prices shown on our website are final and include VAT (where applicable) and any other statutory taxes.
Transactions are processed in EUR or USD only, depending on your selected region. Your card provider may apply currency-conversion fees; these are at the customer’s expense.

If a card payment fails please double check that all the information are correct and that your billing address has been entered at checkout exactly as it appears on your bank statement. If other attempts fail try an alternative card or contact your bank.

Orders are processed Monday to Friday, excluding Italian public holidays. Standard delivery times and charges are displayed at checkout before payment. You will receive a confirmation email with a tracking link once your order has shipped.

We offer only express shipping, which is subject to a delivery fee (see Shipping Terms for details). Standard delivery times and charges are displayed at checkout before completing your payment. Unless otherwise indicated, delivery takes approximately 1–2 business days from the time your order is shipped.

Shipping costs are €7 within Italy and €15 within Europe. Orders over €500 qualify for free shipping.For non-EU (extra-CEE) orders, shipping costs are fixed regardless of the order value, please refer to the shipping cost table available here for details by country.

Once your order has left our warehouse, you'll receive our notification and the tracking number together with the link to check the status of your delivery.

You will need to contact us here in order for us to check with the carrier. Please quote your order number in any correspondence.

In this case, contact our Customer Service here, indicating your order number and the issue.

You have the right to withdraw from your online purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after you receive the goods (or, in the case of multiple items delivered separately, 14 days after receipt of the last item).

To request a return you can fill out the form here.

We reserve the right to refuse or limit returns based on the condition of the product.

There is a return shipping and restocking fee that will be withheld from your refund.
The fee is calculated based on the shipping address:

• Italy: €7
• Europe (EU): €15
• Extra-EU countries: the same amount paid for the original shipping.

To know more about our return you can check our return policy.

If you believe you have received a faulty item, please contact our Customer Service here. We’ll review your case and help you find the most suitable solution.Please remember to mention the order number and the item's name.
If you wish to return the item, please refer to our Returns page for further instructions.

Once we have received and processed your returned items, your refund will be issued to your original method of payment.
You will receive a confirmation email once the refund has been processed.
After the order has reached our warehouse, please allow up to one week for the refund to be completed.
Depending on your bank or payment provider, it may take up to 14 working days for the amount to appear on your payment card.

The refunded amount may differ from the original order value due to the deduction of return shipping and restocking fees, as specified in our return policy.
These fees are calculated based on the return shipping address:
Italy: €7
Europe (EU): €15
Extra-EU countries: equal to the amount paid for the original shipping.

In addition, please note that original shipping costs are non-refundable.
If you used a discount code or promotional offer on your order, the refunded amount will reflect the final price paid after those reductions.

If your return parcel gets lost in transit, please contact us and inform us about the issue here.
We also recommend reaching out to the shipping company directly to open an investigation.
We will do our best to assist you in locating the parcel.
If, after all necessary checks, the package cannot be found, you will still be entitled to a refund.

Returns must be made from the same region as the original order. Orders placed within the EU can only be returned from another EU country, while orders placed in Italy can only be returned from within Italy. It is absolutely not possible to return an order placed in the EU or Italy from a non-EU / extra-CEE country.

If your order is eligible for return within the EU, please follow the instructions on our Returns page.

No, returns cannot be made directly to our stores.
All online orders must be returned via courier following the instructions on our Returns page.

Only items purchased in-store can be returned to a store, and they must be returned exclusively to the same store where they were bought.

If you are have any problems accessing our website from your location, get in touch with our Customer Service who will provide the necessary support.

Please, try to include the following details:

- URL system you use (e.g. Windows Vista, Mac OS X);

-Internet Browser (e.g. Internet Explorer 9, Firefox, Safari, Chrome);

- URL you were trying to access (e.g. https://www.officinecreative.store).

Yes, shopping on officinecreative.store is completely secure. We use industry-standard 256-bit SSL encryption and Level-1 PCI compliant technology to protect your personal information and payment details. This ensures your data, such as name, address, and credit card information, is transmitted safely and cannot be read by others. Our system provides authentication, encryption, and data integrity to keep your information secure.